Returns & Exchanges
At Troll Aus Melb PTY LTD, we want you to love your fashion finds; however, if you are not completely satisfied, we offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or store credit.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack your items in their original condition and include the printed return slip inside the parcel.
Ship It Back
Attach the provided prepaid shipping label to your package and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing