Frequently Asked Questions
Everything you need to know about shopping with Troll Aus Melb PTY LTD.
How long does shipping take within Australia?
We offer standard shipping via Australia Post which typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide with measurements in centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific styling advice.
Do you ship internationally?
Yes, Troll Aus Melb PTY LTD ships to selected countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Klarna.
How should I care for my garments?
To ensure the longevity of your clothing, we recommend following the specific care label instructions found inside each garment. Generally, we suggest a cold gentle machine wash and avoiding tumble dryers for delicate fabrics.